An interviewer asks some relevant questions to the interviewee to understand the capabilities of the person in that specific organization. They forward the questions not only to understand the communication level of the person rather they focus on the power of perception and sensibility of the person. There can be more than two interviewers in that panel where they have already decided to ask questions from their own segment. They will judge your situation handling skill, team building skill, time management skill, crisis management skills, and obviously, how strong you are to work for a long tenure. These bellow given job interview question and answer will clear your concept.
Introduce Yourself or Tell Me Something about Yourself (as Job Interview Question):
This question is forwarded with the intention to get some preliminary details about the interviewee. So, you must cover your academic details, work experience, achievements, technical skills, interpersonal and soft-skills. If that person has already addressed with your name then do not start the introduction with your name again. It is a common mistake. Hence, rectify these mistakes before preparing job interview questions.
Tell Me about a Situation when Your Work was Criticized (as Job Interview Question):
Hiring managers are looking to see how you answer this type of charged question. A good answer might be something like:
I had been at the job for a few years. I felt like I knew what I was doing. One day one of my managers came to me and said that I had been entering in some information incorrectly. At first, I felt taken aback. I am a competent worker. Thankfully, I took a second to review my work. They were right. I had performed sloppily. I apologized to them for letting my work get so messy. After that, I never made that mistake again.
Explaining that you learned from the criticism is a great way to show that you don’t shy away from being told you do something incorrectly. It also shows hiring managers that you want to learn.
Tell me about a time you had a conflict with a dissatisfied customer. What did you do to address the concerns, and how did you resolve the issue?
Situation:
“A customer called, and she was quite angry that she’d waited more than two weeks for a reply from our sales team regarding a product query.
Task:
I needed to address the customer’s immediate concern and find out what went wrong in the normal query-response process.
Action:
I apologized to the customer and took down her details, and then passed them to our head salesperson, who contacted the customer within the hour. I investigated why the inquiry hadn’t been answered. It’s been discovered that it was a combination of a wrong mobile number and an old email address that the customer was no longer checking. I let the customer know, and I input all of her new contact information, and then we offered a goodwill discount on her next order.
Result:
The customer not only continued to order from us but also Tweeted about her positive experience, and wrote up a five-star Yelp review of our business.”
Final Analysis:
As you can see in this example, the response is succinct and does not include many extraneous details. It immediately describes the situation, articulates the task, describes the activity that was taken, and, most importantly, conveys the positive end result impact on the business. The behavior described in this example not only resulted in rectifying the issue that the customer had, but it also garnered free positive publicity in the form of an enthusiastic Tweet and glowing Yelp review.
The hiring manager is not particularly interested in the details of the conflict. You need to tell a story that will quickly convey that you can solve problems, diffuse conflict, and keep your focus on the business.
What Two Or Three Accomplishments Have Given You The Most Satisfaction? Why?
This question is aimed at finding out more about your achievements while also giving the hiring manager a glimpse of your personality. The hiring manager will not simply be evaluating the content of your answer; he or she will also be assessing how you view yourself, your confidence and the things that you find most important about life.
Ultimately, it is important to note that the main objective behind all the interview questions is to know the positive skills of the interviewee. Hence, try to reply to confidently.
