Terms and Conditions

Introduction and Terms of Use

The terms and conditions contained hereinafter (“TERMS OF USE”) shall apply to the use of the website www.engconvo.com and any other linked pages, products or services offers by EngConvo which is a brand of Usraz Education Private Limited (“ENGCONVO” or “WE” or “OUR” or “US”) (collectively, “WEBSITE”).

Any person logging on to or using the Website (even when such person does not avail of any courses/services provided in the Website (“SERVICES”)) (hereinafter referred to as a “USER”, “SELLER”, “YOU” or “CLIENT”) shall be presumed to have read these Terms of Use (which includes the Privacy Policy, separately put up on the Website) and unconditionally and irrevocably accepted the terms and conditions set out herein (these Terms of Use). These Terms of Use, together with the rest of the Policies (defined below), constitute a binding and enforceable agreement between the User and EngConvo. These Terms of Use do not alter in any way the terms or conditions of any other written agreement you may have with EngConvo for other services.

Please read the terms set out hereunder carefully before agreeing to the same. If you do not agree to these Terms of Use (including any referenced policies or guidelines), please immediately terminate your use of the Website. You can accept the Terms of Use by:

  • Clicking to accept or agree to the Terms of Use, where this option is made available to you by EngConvo in the User interface for any particular Service; or
  • Accessing, testing, filling the form on the website, enrolling for any course directly or indirectly from the website.

For the purpose of these Terms of Use, wherever the context so requires, the term “User” shall mean and include any natural or legal person who has agreed to these Terms of Use on behalf of itself or any other legal entity.

It is clarified that the Privacy Policy (that is provided separately), forms an integral part of these Terms of Use and should be read contemporaneously with the Terms of Use. Illegality or unenforceability of one or more provisions of these Terms of Use shall not affect the legality and enforceability of the other terms of the Terms of Use. For avoidance of doubt, if any of the provisions becomes void or unenforceable, the rest of the provisions of these Terms of Use shall be binding upon the User.

The Terms of Use may be revised or altered by us at our sole discretion at any time without any prior intimation to the User. The latest Terms of Use will be posted here. Any such changes by EngConvo will be effective immediately. By continuing to use this Website or to access the Services / usage of our Services after changes are made, you agree to be bound by the revised/ amended Terms of Use and such amendments shall supersede all other terms of use previously accepted by the User. You are solely responsible for understanding and complying with all applicable laws of your specific jurisdiction.

Use of Services/Product

EngConvo offers English language teaching programme, communication skills training programme, corporate training across the globe. 

In order to use or avail the services/courses/products offered to you, you may need to provide a part of personal details to us as part of registration. 

You may need to pay for some or all courses/services offered by us. Refund Policy has been clearly defined separately. 

We can receive your details if you fill any form on website, register for any course on website, by leaving your details in online chat with us, and by providing details on call with us or by providing your details to us through any advertisements, through any online or offline promotional events, through any other person as a referral or any other way.

We keep the right to use your details to contact you through call/SMS/Emails to promote/pitch/sell our services.

We keep rights to stop offering services to any user if found breaching the terms and not adhering to privacy and policies.

You understand and undertake that you shall be solely responsible for your Registration Data and User content and undertake to, neither by yourself nor by permitting any third party to host, display, upload, modify, publish, transmit, update or share any information that:

  • Belongs to another person and to which you do not have any right to;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, seditious, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
  • Harms minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights of any person or entity anywhere in the world;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonates another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or
  • Is illegal in any other way.

You agree and understand that EngConvo reserves the right to remove and/or edit such detail/ information. If you come across any information as mentioned above on the Website, you are requested to immediately contact us at contact@engconvo.com.

You agree to use the data owned by EngConvo (as available on the Website or through any other means) only for personal purposes and not for any commercial use unless agreed to by EngConvo in writing.

You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by EngConvo, unless you have been specifically allowed to do so in a separate agreement with EngConvo. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers).

You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services) on this Website.

Unless you have been specifically permitted to do so in a separate agreement with EngConvo, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

You agree that you are solely responsible for (and that EngConvo has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Use and for the consequences (including any loss or damage which EngConvo may suffer) of any such breach. You further agree to the use of your data by us in accordance with the Privacy Policy.

EngConvo may share any Content (defined hereinafter) generated by the User or their Registration Data with trainers to provide training to you and authorized sales team to send you promotional emails/messages.

You may write to us at contact@engconvo.com in case you want us to not contact you through email/text messages/calls.


You as a student agree that you can reschedule only 5 classes regardless of course or duration you enrolled for.

You as a student agree to inform at least 3 hours prior to scheduled class time. You can inform by contacting your course coordinator through call/Whatsapp/SMS/Email shared with you post enrollment.

You as a trainer agree that you can take at most 3 leaves in a month. You also agree that for any leave you would take, management should be informed in writing at least before 24 hours.

If you as trainer reschedule more than half of your classes assigned with you in a day, that will be considered as one day leave. On such days, you will be paid as per the number of hours you worked for.

If you as a student/trainer have to take/taken leaves for any unavoidable circumstances then you will have to provide proof for reference, perusal and consideration.

In case of trainer change, the classes taken with old trainer may be compensated if there is trainer change request from the trainer*. It will not be compensated in case trainer change request is made from student’s end.

*Compensation depends on the reason provided by trainer. If trainer change request is done with mutual discussion with the student then it won’t be compensated.

Content in the Services

For the purposes of these Terms of Use, the term “CONTENT” includes, without limitation, information, data, text, logos, photographs, videos, audio clips, animations, written posts, study materials, articles, comments, software, scripts, graphics, themes and interactive features generated, provided or otherwise made accessible on or through the Services.

EngConvo reserves the right to moderate, publish, re-publish, and use all User generated contributions and comments (including but not limited to reviews, profile pictures, comments, likes, favorites, votes) posted on the Website as it deems appropriate (whether in whole or in part) for its product(s), whether owned or affiliated. EngCoonvo is not liable to pay royalty to any User for re-publishing any content across any of its platforms.

If you submit any content to us to be published on the website, EngConvo keeps rights to use the content for training or promotional purposes as per agreed terms written separately.

Learning resources provided to you as a part of training are owned by EngConvo or any of its collaborators. You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by EngConvo or by the owners of that Content, in writing and in a separate agreement.

Contents on the interface of the EngConvo website are owned by EngConvo. You agree not to use exact content directly or by using any software/tool to replicate the website on any other domain. 

You agree not to use any content for any commercial purpose that may lead to any kind of loss to EngConvo.

Proprietary Rights

You acknowledge and agree that EngConvo(or EngConvo’s licensors) owns all legal and proprietary right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by EngConvo and that you shall not disclose such information without EngConvo’s prior written consent.

Unless you have agreed otherwise in writing with EngConvo, nothing in the Terms of Use gives you a right to use any of EngConvo’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

Unless you have been expressly authorized to do so in writing by EngConvo, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized User of such marks, names or logos.




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